Back

Intern Customer Relations

Penang

Customer Relations

Apply

To assist in preparation and improvement of Standard Operation Procedures.
To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.
To assist in preparation of handover of vacant possession to customer.
To attend and handle all customer/ purchaser’s complaints/ enquiries and ensure all enquiries and complaints are resolved.
To coordinate all matters related to customer relationship management.
To conduct Customer Satisfaction Survey and analyze feedbacks
To deliver and maintain high level of quality customer service.
To work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and customers receive effective communication.
To maintain accurate property/tenant information by utilizing company software.
To undertake any and all other duties and responsibilities as so instructed by the superior.

Qualification:

Candidate with at least Diploma in Business Administration/ Mass Communication/ Public Relations/ Marketing/ STPM/ Higher Secondary or any other related qualifications.

Skills:

Possess good command of written and spoken English, additional language Chinese is encouraged.
Possess good interpersonal and communication skills, and able to interact professionally with all levels of management and staff
Proficient in Microsoft Excel and PowerPoint.
Good public relations and customer service experience.
Able to identify customer service issues and address the issues tactfully.

Others:

Resourceful and details oriented.
Highly collaborative to work as a team and self-motivated to work independently.
Able to perform in a high-paced and dynamic environment to meet tight deadlines

Qualification:

Bachelor’s Degree/Diploma in Computer Science/Information Technology or equivalent.

Experience:

At least 3 years of experience and possesses knowledge in basic web programming, web design, e-Commerce, and Open Source Content Management System (CMS).

Skills:

Good command in spoken and written communication both English and Bahasa Malaysia.
Well-versed with IT software and agile development environment.
A proactive personality to keep up with new technologies, applications, and environment.

Others:

Highly collaborative to work as a team & self-motivated to work independently with minimum supervision.
Good work ethics.

Jobs